Support
Shipping & Returns
Last updated: October 2026
Cross-border orders
Orders can be placed only for destinations offered at checkout. Product prices use the currency shown; confirm your order currency and total before paying. Shipping charges and any taxes collected by us are shown at checkout. Unless checkout explicitly includes import duties and import taxes, these are not prepaid and may be collected by customs or the carrier. Currency-conversion or international-payment fees may be charged by your bank. No Christmas arrival date is guaranteed.
Shipping
Tracked shipping to eligible destinations. Delivery estimates depend on the selected products and destination. Estimates are not guaranteed. Other destinations: contact us for a current estimate.
Business days are Monday–Friday, excluding the order day and configured holidays, using Australia/Sydney dates. These are total order-to-arrival estimates including the processing assumptions in the original quote; no extra processing delay is added. Public holidays not yet configured may extend estimates.
Merchant planning estimates derived from the dated Australian quote for 5 October 2026, not newly supplier-verified ongoing guarantees. Estimates are not guaranteed.
Shipping is charged at the rate shown in the cart and at checkout. The exact cost and the available delivery options for your address appear before you pay.
Estimated delivery
Delivery timing varies by destination; contact us for a current estimate.
Estimates are not guaranteed.
About delivery estimates
Business days are Monday–Friday, excluding the order day and configured holidays, using Australia/Sydney dates. These are total order-to-arrival estimates including the processing assumptions in the original quote; no extra processing delay is added. Public holidays not yet configured may extend estimates.
Shipping options and charges are confirmed at checkout. Arrival windows are merchant planning estimates, not newly supplier-verified delivery guarantees.
Tracking details are emailed to you once your order is dispatched.
Returns
Change-of-mind returns are accepted within 30 days of delivery when the trimmer is unused, unopened, undamaged and returned with its original packaging and accessories. Used products are not eligible under this voluntary change-of-mind promise. This does not limit Australian Consumer Law, any applicable EU withdrawal right, or other mandatory consumer rights. Faulty, damaged or incorrectly supplied products remain covered by applicable law.
To start a return, email us with your order number and we will confirm the return address and next steps. Refunds are processed to the original payment method once the returned item has been received and checked.
Contact
Questions about shipping or a return? orders@kepthair.co